Terms of Service – hirulythings

Welcome to hirulythings. By accessing our website, placing an order, or using our services, you agree to comply with the following Terms of Service.

General Terms

By using our services, you confirm that:

• You are providing accurate and complete information

• You agree to follow all store policies and terms

• You understand and accept our refund, shipping, and exchange policies

hirulythings reserves the right to refuse service or cancel orders at any time if necessary.

Product Information

We try our best to display product details, colors, and descriptions accurately. However, slight differences in color or appearance may occur due to lighting, photography, or screen settings.

Customers are responsible for reviewing product details before placing an order.

Pricing & Payments

All prices are listed in INR unless stated otherwise.

hirulythings reserves the right to modify pricing, offers, or product availability at any time without prior notice.

Orders will be processed only after successful payment confirmation.

Shipping & Delivery

Orders are shipped through third-party courier services.

Estimated delivery timelines may vary depending on location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Tracking details will be sent to the registered email ID after dispatch.

Customers are responsible for tracking their parcels after dispatch.

Refunds & Exchanges

Refunds or exchanges are accepted only if:

• The product received is damaged

• The product received is defective

• Items are missing from the package

A proper 360° unboxing video without cuts, edits, pauses, or trimming is mandatory for any complaint or claim.

Without a valid unboxing video, complaints will be directly declined.

Change of mind, preference changes, or incorrect selections made by customers are not eligible for refund or exchange.

Order Cancellation

Orders cannot be cancelled once placed successfully.

Customer Responsibilities

Customers must:

• Provide correct shipping information

• Stay reachable during delivery attempts

• Track parcels regularly after dispatch

• Follow care instructions properly

If parcels are returned due to customer-side issues such as incorrect address or failed delivery attempts, reshipping charges must be paid again.

Intellectual Property

All content including logos, product images, text, designs, branding, and website content belongs to hirulythings and may not be copied, reproduced, or reused without permission.

Limitation of Liability

hirulythings is not responsible for:

• Courier delays

• Lost parcels caused by incorrect customer details

• Minor product variations

• Delays caused by external circumstances beyond our control

Policy Changes

hirulythings reserves the right to modify or update these Terms of Service at any time without prior notice.

Contact Support

For any support or queries, customers may contact hirulythings through official support channels.