Return, Refund & Exchange Policy – hirulythings

At hirulythings, we aim to provide the best quality products and customer experience.

Refund Policy

Refunds are not usually provided.

Refund requests will only be considered if:

• The product received is defective

• The product received is damaged

• Items are missing from the package

A proper 360-degree unboxing video without any cuts or pauses is mandatory for verification and claim approval.

If there is no unboxing video, ANY KIND OF COMPLAINTS WILL BE STRAIGHTLY DECLINED (no excuse on that).

If the claim is approved after verification, the refund will be processed through the original payment method and may take approximately 4–7 working days to reflect.

Exchange Policy

We usually do not provide exchanges for:

• Change of mind

• Preference changes

• Incorrect selections made by the customer

Exchange requests are accepted only for defective, damaged, or missing item cases after proper verification.

Order Cancellation

Orders cannot be cancelled once placed.

Important Notes

• Minor color variations due to lighting or screen differences are not considered defects.

• Products damaged due to improper usage, water exposure, perfume, chemicals, or mishandling are not eligible for refund or exchange.

• Customers are advised to read all product details carefully before placing an order.

Policy Updates

hirulythings reserves the right to update or modify this policy at any time without prior notice.