1. What is anti-tarnish jewelry?
Our anti-tarnish jewelry is specially coated to resist fading and discoloration, allowing you to enjoy long-lasting shine with everyday wear.
2. Will the jewelry really not tarnish?
Our pieces are designed to be highly resistant to tarnishing. However, longevity depends on proper care and usage.
3. Can I wear it daily?
Yes, our jewelry is made for everyday wear. For best results, avoid exposure to harsh chemicals and store it properly after use.
4. Is it waterproof?
Our jewelry is water-resistant but not completely waterproof. Occasional contact with water is fine, but we recommend avoiding prolonged exposure.
5. How should I take care of my jewelry?
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Avoid perfumes, lotions, and chemicals
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Store in a dry place
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Wipe gently after use
6. Do you offer returns or exchanges?
We accept returns only under specific conditions.
Returns or replacements are applicable if:
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You receive a damaged or defective item, or
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You receive an incorrect product
To be eligible:
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The request must be raised within 24 hours of delivery
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The product must be unused and in original packaging
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A clear, uncut unboxing video is mandatory for verification
Returns that do not meet the above conditions will not be accepted.
7. What is the unboxing video requirement?
To claim any damage or issue, a clear, uncut unboxing video is mandatory. The video must show the sealed package and entire opening process without edits.
8. How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
9. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
10. What payment methods do you accept?
We accept major payment methods including UPI, debit/credit cards, and net banking.
11. Do you offer Cash on Delivery (COD)?
We currently do not offer Cash on Delivery (COD).
All orders must be prepaid through our secure payment methods, including:
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UPI
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Debit/Credit Cards
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Net Banking
This helps us ensure a smooth and efficient order processing experience for all customers.
12. How can I contact you?
You can reach us at:
📧 hirulythings@gmail.com
📞 +91 73730 51973
You can reach us through Instagram at @hirulythings
We usually respond within 24–48 hours.